British Museum blog

Exploring mobile money in Sierra Leone

Mobile money advert in Sierra LeoneSophie Mew, British Museum

Every six months, one corner of the Citi Money Gallery (Room 68) is changed to help tell the evolving story of money, its many forms and its meaning in the modern world. In December 2012, the opportunity arose to help curate the redisplay of this temporary exhibition panel.

Our guiding principles for the display were that we had to focus on new technologies and the changing ways in which people use their money, from online payments, to mobile phone use, and other digital technologies. The second criterion was that the case studies we used had to come from the African continent.

My colleagues and I decided to focus on the uses of mobile money and explore the wide range of experiences of mobile money systems.

I was due to carry out fieldwork in Sierra Leone for the Money in Africa research project, so I decided to investigate the uses of mobile money in the capital city, Freetown. I was conscious of the need to explain the concept of mobile money to visitors to the gallery as clearly and concisely as possible within a limited space, while leaving room for real life case studies. When I was considering which objects to source from Sierra Leone, I also faced the challenge of how to select visually inspiring objects to explain a topic that is, essentially, a virtual one.

Before I left for Sierra Leone, I researched mobile money companies that were operating in the country and contacted Splash and Airtel members of staff for interviews. When I got there, I questioned a wide range of people, including museum curators, shopkeepers, street hawkers and taxi drivers about their experiences with mobile money.

Mobile money advert in Sierra Leone

Mobile money advert in Sierra Leone

Having seen TV adverts, billboards posted around the city or heard about it on the radio, most people I spoke to were curious about the idea of making and receiving payments via their mobile phones but there was a general sense of confusion as to what mobile money actually was or how it could be used. This led to mistrust, which was confirmed during an interview I carried out with a Splash employee, who explained that security concerns were the most frequently asked questions. People wanted to know how safe their money was, whether they could contact the company if things went wrong, what would happen if their phone was stolen and, for some individuals in business, how they could ensure the privacy of their account.

For now, mobile phone companies in Sierra Leone are busy promoting themselves around the country. They put on road shows with PA systems where they distribute leaflets and t-shirts such as the one we decided to display in the gallery. Freelancers are employed by marketing teams to encourage potential agents to join their networks. They carry out media talk shows; visiting schools and offices to explain to people the advantages of using mobile money systems in a country where the infrastructure is limited, literacy levels are low and where banks are not widely used.

Current examples of where mobile money systems can be most useful included being able to transport the equivalent of large wads of notes that no one can physically see, paying school fees and topping up electricity meters without leaving your own home. The marketing of mobile money systems is not yet considered ‘aggressive’ – rather, there is a focus on education, on explaining to people how the transactions work so that they can feel confident enough to use it themselves.

Mobile money on display

Mobile money on display

The objects and images that my colleagues and I selected for the display panel have enabled us to visually explain Sierra Leone’s mobile money systems through, for example, local SIM cards, a mobile phone, coins and banknotes. Promotional material, including a t-shirt and accompanying photographs of Freetown help illustrate the ways in which mobile money companies are trying to introduce the concept to potential customers for the first time.

In a gallery that shows the many different kinds of objects used as currency over more than 4,000 years, mobile phones, digital technology and how they are coming into use make for fascinating additions. In some ways they are the latest in a very long line of technological innovations that mark the constantly evolving story of money.

The Money Gallery is supported by Citi

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Filed under: At the Museum, Collection, Money Gallery, ,

One Response - Comments are closed.

  1. Miki says:

    Went to see the display today. It was very interesting.
    You should swap the wall art of Andy warhol’s “9 $” and “The Zimbabwean”, while this exhibition is on!

    Like

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