Ellen Feingold, project curator, British Museum
Walking around the British Museum one often sees visitors using their mobile phones to communicate, photograph their favourite objects, and record memories of their visit. Yet some visitors might be surprised to see a mobile phone behind the glass of a display case. While mobile phones are familiar, contemporary and useful things, they are also fascinating artefacts in their own right, and help us tell a story of how they are not only transforming the way we communicate and document our experiences, but also how we spend and save money.
Mobile money services are currently emerging across the globe and gaining popularity, particularly in places with limited banking infrastructure. These services allow users to transfer money to individuals and businesses through their mobile phone networks, avoiding the need for banks and cash. A new display in the British Museum’s Citi Money Gallery explores mobile money services across Africa.
As one of the curators of this display, I was responsible for the section on Kenya, where mobile money was pioneered in 2007. Kenya’s first and leading mobile money service is called M-Pesa; the M stands for mobile and Pesa is a Kiswahili word for money. M-Pesa’s success in gaining customers in Kenya has been the subject both of scholarly research and media attention. So, for the new display, I decided to focus on how this new technology is currently used and is affecting the lives of its users in Kenya.
While developing the new display I found research by two Kenyan academics, Dr. Ndunge Kiiti and Dr. Jane Mutinda, who study how women’s groups in rural Kenya are using mobile money services and the impact these services have on the lives of group members. They have found that mobile money services are central to the efforts of these women’s groups to build small businesses, which they hope will help to reduce poverty as well as gender inequality in their communities.
Group members use mobile money services to make individual and group transactions as well as pay group dues, which serve as capital for investments in new business ventures, such as making crafts for sale.
After learning about their research, I contacted Dr. Kiiti and together we explored what objects would help to share this research with visitors. We agreed that a colourful mobile phone purse made by the Pamoja women’s group in Kenya would make an ideal addition to the display. The purse symbolises how access to mobile money services has facilitated the creation of new businesses, like the one that made and sold the purse. The purse also enables the continued use of mobile money services in Kenya because it makes it easy for women to carry their mobile phones with them wherever they go.
In addition to working with Dr. Kiiti, I sought the assistance of a researcher living in Nairobi, Dr. Gregory Deacon. He searched through shops and kiosks for objects that illustrate how mobile money services are accessed and advertised in everyday life.
One of the objects he sent me was a bottle-opener advertising a brand new mobile money product called M-Shwari. This product represents a new frontier in mobile money because it moves beyond basic transactions by giving users the ability to save and borrow money via their mobile phones. The M-Shwari bottle opener is included in the display because it signifies how rapidly mobile money services are evolving. Dr. Deacon also collected the objects that are essential for accessing mobile money services, namely SIM cards and a used mobile phone.
By putting the mobile phone Dr. Deacon collected behind glass, I hope that this display will help visitors to see mobile phones as objects that are not only useful for communicating and storing memories, but are also agents of economic and social change in Kenya and increasingly around the world.